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07-Apr-2017 15:29

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A week later they advised that they had received the unit and that they had filled the order to replace it. The Smart GPS Eco website still says that my GPS devices are not compatible with places and store tabs, but as long as I can use the download updates tab, I DON’T CARE! I am an IT specialist and this stupid thing won't stay connected to any of my main machine's ports (USB 3 or 2) using different cables. I was told to return it and supply proof of shipment and I would receive a new unit and be reimbursed for the return shipping charges.

Next e-mail I received was that they cancelled the order and replace with another one. As of today April 18 2018 I have not received anything, and they are not returning any answers on my e-mail here. When I ordered the unit from Magellan they automatically transferred me factory Outlet Store for the purchase. I did the map update last weekend and it didn’t work. As with other Magellan users, they changed their Map Update program to Smart GPS Eco from Content Manager. I told him I was very unhappy and I who wanted a refund they said it would be a couple of days. I bet it don't happen so don't let them scam you too. Right out of the box it does work but will say turn left, go 9k, pull a u-turn, go back to exactly where you were, and turn left heading north back in the direction I was already going on the exact same street. After 2 weeks with receiving no replacement unit, they claimed they had never received the defective unit.

We have owned a Magellan Road Mate vehicle GPS for several years.

The left side of the touchscreen suddenly became unresponsive so we are unable to use the 'back' button and a number of letters on the keyboard to type in locations.

If you do get support, it's about money --- everything costs.

Magellan wants money for what other GPS makers offer for free.

I own a Roadmate RV9365T-LMB and a Roadmate 2230T-LM. Of course, the USB driver is working just fine and Smart GPS Eco program sees the GPS but just doesn't recognize it. I needed to fix them so they could download the map updates then they said they needed another certain amount of money to send me the CD so I can put it in my laptop and download it into my Road Mate 1700. It is now March 2018 and after no fewer than a dozen attempts through calls and emails I still have not been reimbursed for the shipping charges. I tried every browser and platform except Opera and as a last resort it worked and allowed me to upgrade the units. No possible way to get a map update - immediate response telling you to try again in 48 hours which is worthless, nothing changes. I ask myself "what is happening to customer service today" but Magellan is leading the way to piss poor customer service. I have owned a Magellan Roadmate for several years now.

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1 week later they sent me directions on how to update my unit.This is ever since they started using the Smart GPS Eco website. If you are having trouble entering the Smart GPS portal (the wheel keeps turning on the log in page) give Opera a try. As for Magellan it looks like they are no longer interested in the auto segment and just leaving loyal customers in the dust. I'm not going to repeat what I have read current reviews listed. My complaint concerns the method used to access the lifetime free map updates.Well, after screwing around for several days and many hours, here is what I came up with and it worked to update both my Roadmates. Formerly, I used the Magellan Content Manager, which worked great.If you call support with an issue, the response is to buy the newer unit.



Jul 5, 2017. Website. SmartGPS Eco is a website that syncs with your Magellan GPS navigator to deliver new map.… continue reading »


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May 25, 2010. Jess teaches you how to update the maps on your GPS unit. Magellan RoadMate 5" Widescreen GPS with Lifetime Maps - Duration.… continue reading »


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